Why Is My Sassa R350 Still Approved but No Payment?

If you’re one of the many South Africans relying on the Social Relief of Distress (SRD) grant of R350 provided by the South African Social Security Agency (Sassa), you may have encountered a frustrating situation: your grant is approved, but you haven’t received your payment. 

This dilemma has left many beneficiaries puzzled and anxious about their financial stability. In this comprehensive guide, we’ll delve into the reasons behind the delay and provide actionable steps you can take to address the issue.

Understanding the SRD Grant:

The SRD grant was introduced by the South African government as a temporary measure to provide financial assistance to individuals who are unemployed try SASSA Status Check, do not receive any other form of social grant or unemployment insurance, and do not qualify for any other government assistance during the COVID-19 pandemic. 

Initially intended to be a short-term relief measure, the grant has been extended multiple times due to the ongoing economic challenges faced by many South Africans.

Reasons for Delayed Payments:

Several factors may contribute to the delay in receiving your SRD grant payment. Understanding these reasons can help you navigate the situation more effectively:

Verification Processes:

Sassa conducts rigorous verification processes to ensure that only eligible individuals receive the grant. These processes involve confirming applicants’ identity, citizenship, unemployment status, and financial need. Delays can occur if there are discrepancies or incomplete information in your application that require further investigation.

High Volume of Applications:

The demand for the SRD grant has been immense since its inception, leading to a significant backlog of applications. Sassa has been inundated with thousands of applications daily, overwhelming their processing capacity and causing delays in reviewing and approving grants.

Administrative Errors:

Human error or technical glitches within Sassa’s systems can also lead to delays in processing payments. Mistakes such as incorrect bank details, miscommunication between departments, or system failures can result in delays or non-payment of grants.

Verification of Banking Details:

Sassa is diligent in verifying the banking details provided by applicants to prevent fraud and ensure payments reach the correct recipients. If there are issues with the provided banking information, such as an incorrect account number or inactive account, payments may be delayed until the details are verified or updated.

Budgetary Constraints:

Budgetary constraints within the government may impact the timely disbursement of SRD grants. Limited funding or delays in budget allocations can affect the agency’s ability to process payments promptly.

Steps to Take if Your Payment Is Delayed:

If you find yourself in the frustrating situation of having an approved SRD grant but no payment, here are steps you can take to address the issue:

Contact Sassa:

The first course of action is to contact Sassa directly to inquire about the status of your payment. You can reach out to them via their helpline, website, or visit your nearest Sassa office for assistance. Be prepared to provide your ID number and any relevant information related to your application.

Verify Your Banking Details:

Double-check that the banking details you provided during the application process are accurate and up to date. Ensure that your bank account is active and able to receive payments. If there are any discrepancies or changes, update your information with Sassa promptly.

Follow Up Regularly:

Persistence is key when dealing with payment delays. Follow up with Sassa regularly to inquire about the progress of your payment. Keep records of your communications, including dates, times, and the names of the Sassa representatives you speak with.

Seek Assistance from Advocacy Groups:

There are various advocacy groups and organizations in South Africa that provide support and guidance to individuals experiencing difficulties with government grants. Reach out to these organizations for assistance and advocacy on your behalf.

Be Patient and Persistent:

While waiting for your payment, it’s essential to remain patient and persistent. Understand that Sassa is dealing with a high volume of applications and processing delays may occur. Continue to follow up regularly and escalate your concerns if necessary.


The delay in receiving your Sassa R350 grant payment can be a source of stress and uncertainty, especially during challenging economic times. By understanding the reasons behind the delay and taking proactive steps to address the issue, you can navigate the situation more effectively. 

Remember to stay informed, be patient, and advocate for yourself if needed. The SRD grant is intended to provide much-needed relief to those in need, and with perseverance, you can ensure that you receive the financial assistance you’re entitled to.

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